Two of the most significant risks to a business's survival are low-quality services and a toxic work environment. Highly efficacious services and a nurturing organizational culture are paramount to a business's success, and the relationship between quality service delivery and corporate culture is inherently intertwined. Undertrained staff and high staff turn-over diminish the quality of services, which in turn impacts staff turn-over. High staff turn-over affects a business' ability to invest the time needed to produce competent staff and harms organizational culture. It is critical, therefore, that business owners intentionally design competency-based training programs and nurturing, value-driven culture. The instructional design of competent training requires an understanding of the components or tool skills needed to achieve the composite repertoires of the target service model and a measurement system that allows for functional mastery analysis. A nurturing culture that promotes behavior in line with an organization's values must also be designed, actively assessed, and managed. This webinar will focus on these two features of business operation with real-world data and applications from Fit Learning, a learning laboratory that has thrived in the private sector for 17 years.
Target Audience: Behavior analysts, BCBAs, aspiring entrepreneurs, organizational leaders, those who are looking to increase their overall effectiveness and skill set regardless of population or teaching objectives
Learning Objectives: At the conclusion of the webinar, attendees will be able to: (1) describe several actions to create a nurturing, value-driven culture; (2) distinguish between functional mastery and arbitrary mastery criteria; (3) critically analyze “mastery criteria” in their research and practice; (4) provide at least one example of how functional mastery criteria could be applied in their professional work.